B is so funny when he pays bills and has to deal with Silicone Sally. The last few times he’s paid the Comcast bill, it’s been a nightmare. They keep changing their systems, so just when you get used to one menu, it changes. They used to just require you to push buttons, and now it’s a mixture. So for some stuff, you have to speak and for others you can just press buttons.
We use different cards to make our payments because we pay different shares, and for months now, it will only let us make one payment in a day. You make one payment, and try to make another and it tries to transfer you to customer service.
anyway, so he calls tonight to pay my share since we’re taking care of everything before we leave. They’ve changed the menu again. So they’re saying all the options and nothing about making a payment. B says, “what the ****?” Sally says, “I’m sorry, I didn’t get that’ and launches into the menu again. So B says it slowly, “What. The. ****” Again Sally is confused, so B hangs up.
He called back again and figured out where to go to make a payment and then Sally asked a question like, is that correct. When B said yes, she said, “I’m sorry, I didn’t quite understand that” or something. So B puts on a really polite voice and says, “Yes! That was correct!” To which Sally replies, “Ok, thank you.” Haha!!
It goes on like this, B having to give complete sentances for her to understand and then she repeats my card number and finally gives him the confirmation number. Then she asks if she should repeat the confirmation number and B says, “No ma’am!!”. And finally the call is over. I said that was painful. He said it was comical haha!
So that was our Silicone Sally fun tonight. I’m getting really nervous and not much is going on on Blogger and FB or email so I’m going a little crazy.