I really didn’t plan on writing tonsof posts today, but this was just too funny.
You know those new stupid phone systems now where you dial the 800 number and Silicon Sally comes on and says something like, “Hello! Welcome to (insert company)! For English, say English. Ok, how can I help you today? You can say anything like, how many minutes do I have to, make a payment.” So you say “make a payment” but you talk over her so she doesn’t hear you. So you say “make a payment” again, feeling more and more ridiculous that you’re talking to a computer. I love it the most when I just want to talk to a human so I say “customer service” and she says “Ok, you would like to speak to a representative, is that right?” “yes.”
So just now, I’m in the other room. I hear B turn on the speaker phone which he does when he calls Walgreens to refill his prescription. I hear, “Welcome to Walgreens! Would you like to refill a prescription?” B goes, “What the hell…..” and then a resigned, “Yes”. She asks him for more information and he gives it, sounding like he thinks this is the most stupid thing ever. She doesn’t respond. He says “yes” again. She responds after about 5 seconds. Then she says “Ok, enter or say your prescription number”. I hear him enter. And then I don’t hear anything. He says “yes”. Nothing. Yes. Nothing. I’m laughing silently, thinking that she’s not repsonding so he just keeps saying yes. Until I realize he’s taken it off speaker phone. I come back in the room and he’s going, yes. Yes. Yes. No. Yes. Ok. Yes.
and hangs up. I say, don’t like the new system? He said its a little weird.
I remember when my Grandma sold her car, and she was calling the insurance company to cancel the insurance. I had set up the account for her, and they wanted to talk to me, so she was calling them back when I was there. She could not for the life of her, respond in a way that Silicone Sally liked. Porr thing was getting so frustrated, and trying over and over, that I said I would do it and I called and just said “customer service”.
Why did they switch to this system? Do they think its easier for people to not hit buttons? I appreciate the ones that say “enter or say” for all of it, and give you the option of saying yes or no, or pressing 1 or 2.
Is this supposed to be easier for the blind, or the elderly, or for people who can’t push buttons well? Whtever happened to just hitting zero?
I just feel like a complete ass saying yes or no to a computer, especially when I say what I want and it doesn’t understand me so I’m yelling it into the phone.
I would love it if somehow these places could record the calls, and then make a montage of how people sound when they are trying to conduct their business with Silicone Sally. I know some of my calls would be a hoot.