This is an email I actually sent to firstname.lastname@example.org
When I signed up for my account, I needed sighted assistance, as I am blind and use a screen reader. During sign up, I was told that if I replied to a text message and proved I was human, I would never ever get a CAPTCHA again. My friend helped me reply to the text message and I never received another CAPTCHA.
I tried to update my status, and it is telling me to do a security check and solve the CAPTCHA. I tried logging off and back on. Same problem. I use m.facebook.com, because your full site is not accessible to me, or I should say, incredibly difficult.
I promptly sent an email to my email list of other blind folks who Facebook, and they are experiencing the same problem. One of the members has some vision, but after 7 attempts, could not solve the CAPTCHA. She was however able to update her status on the main site. She is luckier than I.
This is not acceptable. Many blind and visually impaired folks use your mobile site to connect with friends and family. This problem needs to be resolved. An audio CAPTCHA isn’t even available, but still would not be a solution, as many of us can’t solve them anyway, and some of us are deaf as well as blind.
I hope I did not come across too rude. I made myself calm down before emailing you.
I am so angry right now.