Amazon Accessibility Update

I’m slow to follow up on this, but Amazon has been one of the last things on my mind since getting back home haha! Here’s a link to the last post about this, which links to the last post about this and so on in case you need a refresher lol. I hope Blogger let’s me edit if necessary, because I couldn’t edit last night. Strange. Anyway, here is the latest e-mail I received with regards to the fact that I could no longer select the number of stars I wished to award an item, and therefore could not review items.

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3/04/10

I wanted to follow up and let you know that we have completed this update and you are now able to select the number of stars for your product reviews.

If you have any additional questions or concerns, please feel free to reach out to me directly.

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I hadn’t had the chance or rather, hadn’t remembered, to go try and review an item, so when I received my pet placemats, I went and tried it, and sure enough, the star selections are now controlled by radio buttons. Here is my reply.

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3/31/10

I am sorry it has taken me so long to express my thanks to you and your team. I recently was away getting my guide dog and had not had time to investigate the reviews issue. I am very, very happy to say that I was just able to submit a review!! I am so very pleased about this. I think I expressed to you before how invaluable reviews are as a blind shopper, so I am so happy to start giving back and writing reviews. Hopefully I’ll help another blind/visually impaired person decide on a product. I think I’ll need a day to go review all my purchases. Thank you so much!! 

I do have some other ideas as to making Amazon a little easier for screen reader issues, like more use of headings for navigation. I’m not sure if I mentioned that before. 

Thank you again, so much! It really means a lot to have a company be so willing to be adaptable!!

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I am definitely not going to let the issue of the lack of navigation by heading drop. It was never so obvious how needed this was until I started doing a lot of shopping on Amazon. When Carin expressed how much she hates all the stuff you have to scroll through just to get to check out, I hadn’t really noticed it because at the time, I was just happy to be shopping. But now it’s so frustrating. I know it’s like having impulse buys at the register, but unlike sighted folks on the website, we can’t just skip past easily. They could still have all that stuff, but if each thing was a header, we could get past them faster. Same with the results when you search for a specific product. If only the search results came up like Google. I will be using Google as an example when I speak to my source again. She hasn’t written back, so I’ll give it until next week and then write to her about my latest ideas.

I have to say, I felt a little bit powerful when the stars problem was fixed haha!! I mean, I probably wasn’t the only one to complain, but what if I was? Or maybe my message just got to the right person? Who knows. I’m happy about it though, and I’ll need to go write reviews on all that stuff I got around Christmas haha!

3 Comments

Filed under accessibility, accomplishment, advocacy, Amazon, cool product, gratitude, letters, proud geek, screen reader

3 Responses to Amazon Accessibility Update

  1. Awesome cool shweet!

    And I’m glad I’m not crazy about the headings thing.

    You rock!

  2. Ro

    I think at the time, I wasn’t relying on headings like I do now. Not sure if the changes here will reflect Amazon Canada, so maybe I can ask my source for a similar type contact for the Canada site. Then you can raise hell too.

  3. Wooo sounds like fun! Raisin’ hell across borders!

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